Last Updated: 13 June, 2026

At Tyra ITS, customer satisfaction is important to us.

Return Eligibility

Due to the nature of perfumes and personal care products, returns are accepted only under the following conditions:

• Product received is damaged.

• Product received is defective.

• Wrong product was delivered.

• Product is missing from the order.

Return Request Timeline

Customers must notify us within 48 hours of delivery by providing:

• Order Number

• Photos of the product

• Photos of the packaging

Non-Returnable Items

The following products cannot be returned:

• Opened perfume bottles

• Used products

• Products damaged due to customer misuse

• Products without original packaging

Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed within 5–10 business days.

• Refunds will be issued through the original payment method.

• Shipping charges are generally non-refundable unless the error was on our side.

Cancellation Policy

Orders may be cancelled before shipment. Once dispatched, cancellation requests may not be accepted.

Contact Support

For return and refund assistance, please contact our customer support team.