Last updated: August 24, 2026

1. Overview

We want you to be satisfied with your purchase. This Return & Refund Policy explains when returns and refunds are available, in line with the Consumer Protection Act, 2019 and fair e-commerce practices in India.

2. Eligibility for Return

You may request a return if:

• The product received is damaged, defective, or expired
• You received a wrong product or incorrect quantity
• The product is sealed/unopened and returned within the return window stated below (where we offer change-of-mind returns)

Please note: For hygiene and safety reasons, opened dietary supplements, juices, powders, and personal-care consumables may not be eligible for return unless defective or wrong item was supplied.

3. Return Window

• Damaged / defective / wrong item: report within 48–72 hours of delivery with clear photos
• Eligible unused products (if applicable): within 7 days of delivery

Requests outside these windows may be declined.

4. How to Initiate a Return

Contact our support team with:

• Order ID
• Reason for return
• Photos/videos of the product and packaging (for damage/defect claims)

Email: support@tyra.co.in

Phone / WhatsApp: support@tyra.co.in

We will guide you on pickup or self-return instructions.

5. Inspection and Approval

Returned products are inspected. Refund or replacement is processed only after approval. Products that are used, partially consumed (except verified defect), or returned without original packaging may be rejected.

6. Refunds

• Approved refunds are issued to the original payment method within 5–10 business days after approval (bank timelines may vary)
• Cash on Delivery (COD) orders: refund may be issued via bank transfer / UPI after you share account details
• Shipping charges may be non-refundable unless the return is due to our error

7. Replacements

Where available, we may offer a replacement for damaged or wrong products subject to stock.

8. Cancellations

You may cancel an order before it is shipped. Once shipped, the return process above applies. For prepaid cancellations before dispatch, refunds are initiated promptly.

9. Non-Returnable Items

Unless defective or incorrect:

• Opened consumables and supplements
• Products without original seal/packaging
• Free gifts or promotional items

10. Consumer Rights

This policy does not limit your rights under applicable Indian consumer protection laws.

11. Contact

Email: support@tyra.co.in

Phone: support@tyra.co.in

Address: